The National Tax and Customs Directorate (DIAN) announced that, due to technical problems in its information systems, a contingency has been declared that began to take effect on December 27, 2025 and that will remain until digital services return to normal operation.

This measure applies to all taxpayers who need to make payments or submit tax returns, as well as to foreign trade users who have difficulties completing import procedures, customs transit, exit of goods or using the Customs Information and Management System (SYGA SIGLO XXI).

According to the DIAN, the decision was made based on the certification issued by the Innovation and Technology Management Directorate and is supported by article 579-2 of the Tax Statute, article 27 of Decree 1165 of 2019 and article 2 of Resolution 46 of 2019. The contingency was declared because these technical failures have prevented some taxpayers from being able to pay their taxes or submit their declarations, and that customs users complete your foreign trade procedures.

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The entity reported that taxpayers will be able to submit their returns and make the corresponding payments until the day after it is confirmed that the digital systems are functioning normally. The DIAN will communicate this information through its website and social networks.

Regarding customs procedures, users must follow what is indicated in articles 2, 202, 365, 526-6 and other related regulations of Resolution 46 of 2019. If problems arise, they must report them through official channels, attach screenshots that show the error and request authorization from the sectional directorates to carry out the procedures manually as part of the contingency.

The DIAN assured that it is constantly working to restore services as soon as possible and normalize access to all its tax and customs systems, so that taxpayers and users can fulfill their obligations without inconvenience.