colombianherald.com

A major operational contingency faces Avianca starting today. The airline reported that it must ground more than 70% of its Airbus A320 fleet immediately, responding to a direct and urgent request from the European manufacturer Airbus.

The measure is due to the need to carry out a critical software update on aircraft, an unavoidable technical procedure to guarantee the safety standards required by the manufacturer.

Impact on operation: 10 critical days

The technical decision will have a domino effect on the itineraries. Avianca has warned that there will be significant interruptions in its operations during the next 10 days. As the A320 family forms the backbone of the company’s domestic and regional operation, massive cancellations, delays and rescheduling are anticipated.

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Closing of sales until December 8

To mitigate the impact on users and avoid overselling that would collapse the service, the airline made the drastic decision to close the sale of tickets from today until December 8.

“The priority is the reaccommodation of passengers who already have confirmed flights,” indicated sources close to the operation. By freezing new sales, the airline seeks to free up space on the few available planes and on the flights of other allied airlines to protect affected travelers.

Recommendations to users
In this situation, all passengers with flights scheduled between November 28 and December 8 are recommended:

Constantly check the status of your flight on the Avianca website or app.

Be on the lookout for emails and text messages with notifications of changes.

Avoid going to the airport if your flight is not confirmed or if you have already been notified of a cancellation.

Attention! Avianca announced that it will have to cancel several flights in the country the other week due to an update

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